Prettypretty wants you to be happy with your purchases, but if for any reason you are not completely satisfied then items can be returned. Please notify us in the first instance by email or phone.
Simply ensure they are unused and in original packaging and return them to us within 14 working days. Please make sure that you use suitable packaging.
Once we receive your returned items, we will issue the appropriate refund or replacement.
If an item is found to be damaged upon receipt, we will refund the cost of the item or send a replacement. We require a photo of the damaged item via email prior to a refund being made.
We'll only pay the return shipping costs if the return is a result of our error (ie. you received an incorrect or defective item, etc).
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days from the day after the day of receipt of the goods without giving a reason.
Please return to the address below:
41 Chamberlain Place
E17 6AY London